Returns Policy

 

If you are dissatisfied with the product you have received, you can return it to us subject to the following:

1. Items can only be exchanged within eighteen (18) days of purchase upon presentation of receipt or gift receipt or any other proof of purchase. For this reason, you are reminded to print out your receipt once you have submitted your online payment.

2. Only items that are returned unopened, unused, in their original packaging and with their original tags attached may be considered. Items not returned in this way may not be considered. Time International will offer a credit note/exchange/refund up to the value of the purchase price of the object purchased excluding any applicable postage and/or delivery charges. Any charges imposed by any third party, including any transacting bank or credit-card agency, shall be at the charge of the customer.

3. We recommend you ensure to obtain a proof of postage and that the goods are packaged adequately to protect against damage when products are being returned.

4. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, urbanjunglestore.com.mt shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorization procedure by emailing us on support@urbanjunglestore.com.mt within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.